FAQ
Frequently Asked Questions (FAQ)
1. What are SoapSlippers™?
SoapSlippers™ are silicone foot scrubbers designed to suction to your shower or bathtub floor. They feature soft silicone bristles that help you clean and exfoliate your feet easily and comfortably while you stand.
2. How do I use SoapSlippers™?
To use SoapSlippers™, simply attach the scrubber to a clean, dry, and flat surface in your shower or bathtub. Stand on the scrubber and move your feet back and forth to clean and exfoliate. Ensure the suction is secure before stepping on it to avoid slips or falls.
3. How do I install SoapSlippers™?
- Clean the surface where you will place SoapSlippers™.
- Wet the suction cups on the bottom of the scrubber.
- Press SoapSlippers™ firmly onto the surface, making sure all suction cups are fully adhered.
- Check the suction by gently tugging on the scrubber before use.
4. How often should I clean SoapSlippers™?
For optimal hygiene, clean SoapSlippers™ after each use. Rinse it with water and allow it to air dry. For deeper cleaning, you can use mild soap and a brush to scrub the bristles, then rinse thoroughly.
5. How long will it take to receive my order?
Shipping times usually range from 3 to 17 business days depending on your location and the shipping method selected. Processing takes 1-3 business days before your order ships.
6. Can I track my order?
Yes! Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email.
7. What should I do if SoapSlippers™ comes loose?
If SoapSlippers™ becomes loose, discontinue use immediately to avoid the risk of slipping. Ensure the surface is clean and dry before reattaching the scrubber. If problems persist, contact our customer service team for assistance.
8. Are there any warranties or guarantees?
SoapSlippers™ come with a satisfaction guarantee. If you encounter any issues with the product, please contact our customer service team within 30 days of receipt for assistance with returns or exchanges.
9. Do you offer international shipping?
Yes, we ship to most locations worldwide. However, certain remote or restricted areas may not be eligible for delivery. International orders may be subject to customs duties, taxes, and fees.
10. How can I contact customer service?
For any questions or concerns, you can reach our customer service team via email at info@soapslippers.com or through our contact form on the website. We are here to help and will respond to your inquiry as quickly as possible.
11. Can I return or exchange SoapSlippers™?
We accept returns and exchanges within 30 days of receipt. The product must be unused and in its original packaging. Please contact our customer service team for return instructions and further assistance.
12. What should I do if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and a description of the issue. We will assist you with a replacement or refund as needed.
13. How can I find out about promotions or discounts?
To stay updated on promotions, discounts, and new product releases, subscribe to our newsletter and follow us on social media. We frequently offer special deals and updates to our subscribers.
If you have any other questions or need further assistance, please don’t hesitate to reach out. We’re here to ensure you have the best experience with SoapSlippers™!